Shipping Policy

Last updated: October 10, 2026

At Softfall, we aim to deliver your orders as smoothly and efficiently as possible. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional events, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Methods & Delivery Times

Softfall offers the following shipping options:

Standard Shipping — FREE

• Shipping cost: US$0.00

• Processing time: 2–3 business days

• Estimated delivery time: 12–21 business days

Express Shipping — US$4.95

• Shipping cost: US$4.95 per order

• Processing time: 2–3 business days

• Estimated delivery time: 8–15 business days

Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary depending on your destination, customs clearance, carrier operations, and other factors beyond our control.

3. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with tracking details, where available.

Please allow some time for tracking information to become available after shipment. Tracking updates may not appear immediately.

If you have not received your shipping confirmation or tracking details, please contact us at supports@bundlease.com.

4. Shipping Destinations

Shipping availability depends on the destination and the products ordered. Please check the available shipping options at checkout to confirm whether we can deliver to your location.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Delayed Shipments

While we strive to deliver orders within the estimated timeframes, delays may occur due to:

• Customs inspections or clearance procedures

• Carrier delays or operational disruptions

• Severe weather conditions

• Public holidays or peak shopping seasons

• Incorrect or incomplete shipping addresses

• Other circumstances beyond our reasonable control

If your order has not arrived within the estimated delivery window, please contact us at supports@bundlease.com. with your order number. We will do our best to assist you.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or been shipped.

Softfall is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, subject to applicable consumer-protection laws.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check with household members, neighbours, your building's reception, or the local carrier where appropriate.

If you still cannot locate your package, contact us at supports@bundlease.com so we can help investigate.

If your order appears to be lost in transit, please contact us. We will review the available tracking information and work toward an appropriate resolution in accordance with our policies and applicable laws.

8. Customs Duties and Taxes

Depending on your delivery destination, your order may be subject to customs duties, import taxes, or other fees.

Unless otherwise stated at checkout, customers may be responsible for applicable import charges imposed by their destination country. Please check your local customs regulations before placing an order.

9. Split Shipments

Depending on product availability and fulfillment arrangements, items within the same order may occasionally be shipped separately. If this happens, you may receive separate tracking details for each shipment, where available.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

Store: Softfall
Email: supports@bundlease.com.

Please include your order number in your message so we can assist you more efficiently.

Thank you for shopping with Softfall!